Return & Refund Policy (Authentic Ayurveda Products)

We are committed to providing high-quality, authentic Ayurveda products. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.
• To be eligible for a return:
• The product must be unused, unopened, and in its original packaging.
• The request must be raised within 48 hours of delivery.

2. Non-Returnable Items

Due to the nature of Ayurvedic and wellness products, the following items are not eligible for return or refund:

• Opened or used products
• Products with tampered seals
• Items purchased during special offers or clearance sales
• Products returned without original packaging

3. Return Process

• To initiate a return, contact customer support within the specified timeframe.
• Provide:
• Order details
• Clear images/videos of the issue (damage/defect/wrong item)
• Once approved, instructions for return shipment will be provided.

4. Refund Policy

• Refunds will be processed only after the returned product is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–7 business days.
• In case of Cash on Delivery (COD) orders, you may be asked to provide bank details for refund processing.

5. Replacement Policy

• If preferred, a replacement will be sent instead of a refund, subject to product availability.

6. Shipping Charges

• If the return is due to our error (damaged, defective, or wrong item), return shipping costs will be covered.
• For any other approved returns, shipping costs may be deducted from the refund.

7. Cancellation Policy

• Orders can be canceled only before they are shipped.
• Once shipped, cancellation is not possible.

8. Contact for Support

For any return, refund, or product-related concerns, please contact:

Customer Support Email: Chetanp0707@gmail.com