Return & Refund Policy

1. Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once an order has been shipped, it cannot be cancelled through the website.
• To request cancellation before shipment, please contact our customer support team with your order details.

2. Return & Exchange Policy

Returns and exchanges are available only for products that are specifically eligible for return or exchange. Product-specific return conditions, where applicable, are mentioned on the respective product pages.

For most eligible products, the standard return window is 3 days from the date of delivery.

A return or exchange request must be raised within the applicable return period.

3. Return Eligibility

To be eligible for a return or exchange:

• The product must be unused and unwashed.
• The product must be in its original condition.
• Original packaging and tags must be intact.
• The product should not show signs of use, damage or alteration.
• Customized products are not eligible for return or exchange.
• Requests submitted after the applicable return period may not be accepted.

Product-specific exclusions, if any, will be clearly mentioned on the respective product page.

4. How to Request a Return or Exchange

To request a return or exchange:

1. Contact our customer support team within the applicable return period.
2. Provide your order number and details of the product you wish to return or exchange.
3. Clearly mention the reason for the request.
4. Provide photographs or other information if requested by our support team for verification.
5. Our team will review the request and provide the applicable return instructions.

A return request is subject to verification of the product's eligibility under this policy and any product-specific conditions.

5. Return Method

• Where a pickup service is available, the eligible product may be collected through our designated courier partner.
• If pickup is not available at the customer's location, the customer may be required to self-ship the product to our designated return address.
• Return or exchange shipping charges may apply depending on the circumstances of the request and will be communicated to the customer where applicable.

6. Damaged, Wrong or Missing Products

Customers should contact customer support if they receive:

• A damaged product
• A wrong product
• A product with a mismatch in quality, size, colour or design
• A missing item from a combo order

Such requests will be reviewed by our support team and handled according to the applicable return or refund process.

Customers are encouraged to provide clear photographs or other supporting information when reporting such issues.

7. Refund Policy

Once an eligible returned product has been received and the return has been processed, the refund will generally be processed within 5–7 working days.

• Refunds will be processed using the same transaction/payment method, where possible.
• The time taken for the amount to reflect in the customer's account may also depend on the customer's bank or payment service provider.
• Refund eligibility is subject to verification of the returned product and compliance with the applicable return conditions.

8. Non-Returnable Products

The following products are not eligible for return or exchange unless otherwise stated on the product page:

• Customized products
• Products that have been used or washed
• Products without their original packaging or tags
• Products returned after the applicable return period
• Products that do not meet the applicable product-specific return conditions

9. Return & Exchange Charges

Return or exchange charges may apply on a case-by-case basis depending on the product, reason for return and available pickup service.

Any applicable charges will be communicated to the customer during the return process.

10. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will apply prospectively and will not affect orders that have already been completed, subject to applicable law.

11. Customer Support

For return, exchange, cancellation or refund-related assistance, please contact our customer support team:

Vita Roots

Email: vitaRoots2026@gmail.com

Phone/WhatsApp: +91 9380986772

Support: 24/7