Terms & Conditions

Welcome to Vita Roots. By accessing or purchasing products through our website, you agree to the following Terms & Conditions.

1. About Vita Roots

Vita Roots operates this online store and offers products intended for general wellness and personal use.

For questions or assistance, customers can contact us using the contact details provided at the end of these Terms & Conditions.

2. Product Information

Product descriptions, images, ingredients, quantities, usage instructions and other product information are provided on the respective product pages.
Customers should review the product information, usage instructions and applicable warnings before placing an order.
Products offered on the website are intended for general wellness and are not a substitute for professional medical advice, diagnosis or treatment.
We do not guarantee specific health, medical or therapeutic outcomes unless expressly supported by applicable product information and law.
Customers should consult a qualified healthcare professional where appropriate, particularly if they have an existing medical condition or are taking medication.

3. Orders

Customers are responsible for providing accurate and complete information while placing an order.
An order is considered confirmed after successful payment and order confirmation.
We may contact the customer if additional information is required to process an order.
If an order cannot be fulfilled due to product availability, technical issues or other genuine circumstances, we will communicate the applicable options to the customer.

4. Pricing

Product prices displayed on the website are shown in Indian Rupees (₹), unless otherwise stated.
Applicable taxes and other charges, if any, will be displayed before the customer completes the purchase.
Shipping charges, where applicable, will be displayed at checkout.
We make reasonable efforts to ensure that product prices and information are accurate.
If a genuine pricing or technical error is identified before an order is processed, we may contact the customer to clarify the applicable price or available options.

5. Payments

Orders must be paid using the payment methods available on the website.
An order will be processed after successful payment confirmation.
Customers should not share payment credentials, passwords or other sensitive payment information with anyone claiming to represent Vita Roots.

6. Shipping & Delivery

Orders are generally processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays are generally processed on the next working day.
Standard delivery is generally 3–7 business days, depending on the delivery location.
Delivery timelines may vary for remote or rural locations and due to courier operations, weather, public holidays or other circumstances beyond our reasonable control.
Applicable shipping charges will be displayed at checkout.
Tracking information will be shared after the order is dispatched, where tracking is available.

For complete information, please refer to our Shipping Policy.

7. Cancellation, Returns & Refunds

Orders may be cancelled before shipment, subject to our Cancellation Policy.
Once an order has been shipped, it cannot be cancelled through the website.
Returns and exchanges are available only for eligible products and subject to the applicable return conditions.
For most eligible products, the standard return window is 3 days from delivery.
Eligible products must generally be unused, unwashed and returned with their original packaging and tags.
Customized products are not eligible for return or exchange unless otherwise stated on the applicable product page.
Refunds for approved returns are generally processed within 5–7 working days after the returned product has been received and processed.

For complete details, please refer to our Return & Refund Policy.

8. Customer Responsibilities

Customers agree to:

Provide accurate name, delivery address, email address and contact number while placing an order.
Review product information and applicable usage instructions before purchasing.
Use the website only for lawful purposes.
Not attempt to misuse, disrupt or interfere with the website or its payment and ordering systems.
Not engage in fraudulent transactions or provide false information.

9. Website Information

We make reasonable efforts to keep website content, product information, prices and availability accurate and up to date.

However, occasional typographical, technical or other unintentional errors may occur. Where an error materially affects an order, we will communicate with the customer and provide the applicable resolution in accordance with our policies and applicable law.

10. Promotions & Discounts

Promotional offers, discounts and coupons are subject to the conditions displayed with the applicable promotion.
Where applicable, promotional terms may include eligibility requirements, minimum order values, validity periods, product exclusions or usage limits.
Customers should review the applicable promotional terms before completing an order.
Promotional offers cannot be combined unless expressly stated.

11. Intellectual Property

Unless otherwise stated, website content including text, logos, graphics, product images and other original materials is owned by or used with permission by Vita Roots.

Such content may not be copied, reproduced, modified or commercially used without appropriate authorization.

12. Privacy

Customer information is handled in accordance with our Privacy Policy.

Please review the Privacy Policy to understand how personal information is collected, used and protected.

13. Limitation of Liability

To the extent permitted by applicable law, Vita Roots will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, service interruptions, technical failures or events outside our control.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable law.

14. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute will first be addressed through good-faith communication with our customer support team.

If the matter cannot be resolved through customer support, it may be subject to the jurisdiction of the appropriate courts in accordance with applicable Indian law.

[Confirm the specific court/city jurisdiction before publishing if you want to name one.]

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.

Updated terms will apply prospectively from the date they are published on the website and will not affect completed orders, subject to applicable law.

16. Contact Us

For questions regarding these Terms & Conditions, orders, products or customer support:

Vita Roots

Phone/WhatsApp: +91 9380986772

Email: vitaRoots2026@gmail.com

Customer Support: 24/7

Address: 3041, Akshaya, 3, Banashankari Stage 2, Opp Sri Devi Caterers, Gayatri Bhavan Road, Bengaluru Urban, Karnataka, Bengaluru – 560070, India