Shipping Policy
At Vita Roots, we aim to process and deliver customer orders safely and within the estimated delivery timelines while maintaining the quality and integrity of our products.
1. Order Processing
- Orders are generally processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing is subject to product availability and successful order confirmation.
2. Shipping & Delivery Time
- Standard delivery is generally completed within 3–7 business days after order processing/dispatch, depending on the delivery location.
- Delivery timelines may be longer for remote, rural or difficult-to-service locations.
- Delivery timelines are estimates and may vary due to courier operations, public holidays, weather conditions or circumstances beyond our reasonable control.
3. Shipping Charges
- Applicable shipping charges will be clearly displayed at checkout before the order is completed.
- Free shipping may be offered on selected products, orders or promotional offers.
- Any applicable shipping conditions will be displayed before the customer completes the purchase.
4. Order Tracking
- Once an order has been dispatched, tracking information will be shared with the customer through the email address or mobile number provided during checkout.
- Customers can use the tracking information to check the shipment status through the applicable courier service.
5. Delivery Delays
If an order is delayed beyond the estimated delivery timeframe, customers can contact our customer support team for assistance.
In case of an unsuccessful delivery attempt, the courier may make another delivery attempt or return the shipment to the sender, depending on the courier's process.
6. Damaged or Tampered Packages
If a package appears visibly damaged or tampered with at the time of delivery:
- Customers may refuse delivery where appropriate, or
- Take clear photographs of the package and product, and
- Record an unboxing video where possible as supporting evidence.
- Report the issue to customer support as soon as possible, preferably within 48 hours of delivery.
Any claim will be reviewed according to our Return & Refund Policy.
An unboxing video should be treated as supporting evidence rather than the only acceptable form of proof.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number while placing an order.
Orders with incorrect or incomplete delivery information may be delayed or may not be delivered.
If an order needs to be reshipped because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply where applicable.
8. Delivery Serviceability
We deliver across India, subject to courier serviceability.
Certain remote or restricted locations may have longer delivery timelines or may not be serviceable.
If a location is found to be non-serviceable after an order is placed, our customer support team will contact the customer regarding the available options.
9. Contact for Shipping Support
For shipping or delivery-related questions, please contact:
Vita Roots
Phone: +91 9380986772
WhatsApp: +91 9380986772
Email: vitaRoots2026@gmail.com
Customer Support: 24/7
Address: 3041, Akshaya, 3, Banashankari Stage 2, Opp Sri Devi Caterers, Gayatri Bhavan Road, Bengaluru Urban, Karnataka, Bengaluru – 560070, India